Privacy Policy

Last updated: September 2026

This policy explains how Gramex Logistics Ltd collects, uses and protects information submitted through this website. It does not constitute legal advice — please have it reviewed by qualified counsel before relying on it.

1. Information We Collect

When you use our shipping quote, calculator, tracking or contact forms, we may collect the information you provide directly, such as your name, phone number, email address, pickup and destination address, and shipment details.

2. How We Use Your Information

To prepare and respond to shipping quote requests
To communicate with you about your shipment or enquiry
To provide customer support via email or WhatsApp
To improve our services and website

3. How Forms on This Site Work

This website does not store submissions in a database. When you submit the Quote Request, Contact, or Newsletter forms, your browser opens a pre-filled email addressed to our team at ship@gramexlogistics.com. The information is only sent once you review and send that email yourself.

4. Sharing of Information

We do not sell your personal information. We may share shipment details with our carrier partners (DHL, UPS, AfricanIES) strictly as needed to fulfil and track your shipment.

5. Data Retention

We retain information you send us for as long as necessary to handle your shipment or enquiry, and as required for legitimate business or legal purposes.

6. Your Rights

You may request access to, correction of, or deletion of information you have shared with us by contacting us using the details below.

7. Contact Us

Questions about this policy can be sent to ship@gramexlogistics.com or to our office in Okota, Lagos, Nigeria.